Shipping & Returns

Shipping Policy

we are committed to delivering our high-quality networking hardware, racks, and hot water systems for networking communications promptly and securely. Our shipping policy is designed to provide you with a smooth and hassle-free delivery experience.

Shipping Areas

We ship products nationwide across Iraq and to select international destinations. Please contact us directly for international shipping inquiries.

Shipping Fees

Shipping fees are calculated based on the weight of the order, the shipping method selected, and the delivery address. We offer various shipping options to meet your needs, including standard and expedited shipping.
For orders exceeding a certain amount (e.g., $500), we offer free standard shipping within Iraq.

Processing Time

Orders are processed within 1-2 business days. Custom orders or orders requiring special configurations may take longer to process.

Delivery Times

Standard shipping within Iraq typically takes 3-5 business days. Expedited shipping options are available for faster delivery at an additional cost.
Delivery times for international orders vary based on the destination and selected shipping method.

Tracking

Once your order is shipped, we will provide you with a tracking number via email so you can monitor your shipment's progress.

Shipping Issues

If you experience any issues with your shipment, such as delays or damage, please contact us immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Return & Exchange Policy

we stand behind the quality of our products and services. Our return and exchange policy is designed to ensure that you are completely satisfied with your purchase.

Eligibility

Returns and exchanges are accepted within 30 days of purchase.
Products must be in their original condition, including packaging, accessories, and documentation.
Customized or specially ordered products may not be eligible for return or exchange, except in cases of defects or damages.

Process

To initiate a return or exchange, please contact our customer service team with your order number and reason for return/exchange. We will provide you with instructions and a return authorization number.
Customers are responsible for return shipping costs unless the return is due to a defective product or error on our part.

Refunds

Upon receipt and inspection of the returned item, refunds will be processed to the original method of payment within 7-10 business days. Shipping fees are non-refundable.

Exchanges

For exchanges, please specify the replacement item(s) when you contact us. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement and cover all associated shipping costs.

Contact Information

For any questions regarding our shipping or return & exchange policies, please contact our customer support team.